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How we protect your account and data

When you open an account with pk888 live, your personal details, deposit history and withdrawal records stay secure behind encrypted verification.

Account verification at signupEncrypted payment channelsData access on request
pk888 live How we protect your account and data
REACH OUR TEAM

How to contact us about your account or data

Team online

Live Chat

Available 09:00–22:00 Jakarta time, seven days a week. Open the chat icon in the bottom-right corner of the lobby or account page to speak with our policy team.

Email Support

Send account security questions, data deletion requests or legal enquiries to [email protected]. We reply within two business days.

Account Settings

Update your contact details, review your data access rights, or request a personal data download from the Settings menu under Account Security.

HOW WE OPERATE

Data handling, security and your rights

Data Separation

Your personal data (name, address, phone) lives in a separate system from your betting activity. We never cross-sell or share your details with third parties outside payment verification.

Account Verification

At signup, we collect your ID, date of birth and residential address. Withdrawals above Rp 10 million require proof of address via utility bill or bank statement dated within three months.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred game lobby view. No marketing cookies track you across external sites.

Password & Device Security

Your password is hashed; we never store it in plain text. Enable two-factor authentication (2FA) via email or SMS in Account Settings to add an extra login layer.

Data Request & Deletion

Request a copy of all your personal data or deletion of non-compliance records by emailing [email protected] with your account username. We process within 30 days.

Policy Updates

We update this policy when law changes or our practices evolve. Major changes are announced via email; you can review the full history in the Legal section anytime.

Legal and account rights FAQs

Yes. Email [email protected] with your account username and request a data export. We compile and send your profile, transaction history and communication logs within 30 days at no cost.

Your funds remain in your account wallet. You can withdraw via DANA, OVO, GoPay, QRIS or bank transfer anytime, even after closure, for up to two years. After that, unclaimed funds revert per local law.

Transaction records are retained for seven years for audit and compliance purposes. Your personal profile is kept while active, plus two years after account closure, then deleted unless law requires retention.

Yes. Your password travels over encrypted HTTPS; we hash it on our servers and never store it in plain text. Enable two-factor authentication in Account Settings for added security.

You can request permanent deletion of your profile and non-compliance data. Betting records and transaction history required by law remain for seven years; everything else is removed within 30 days.

We store the last four digits of your payment method (e.g., DANA wallet end), transaction date and amount for reconciliation. We do not store full payment credentials; your bank or wallet provider holds those.

Contact [email protected] immediately with details of the concern. Our security team investigates within 24 hours and notifies you of steps taken. For urgent matters, use live chat during support hours.